Now In: Terms and Conditions

Shopping Policy:

Damaged Shipments
CycleClubSports.com makes every effort to package our orders securely to avoid any damage in transit; however, packages occasionally do arrive damaged at your door. If this occurs and you are present at the time of delivery, please ask the driver to wait while you inspect the products inside for damage. If no damage, then you just got a squished box! If there is damage, you can refuse it and have the package returned to us. In this situation, please contact us to make us aware that the package is coming back to us.

Incorrect Shipments
CycleClubSports.com has many procedures in place to ensure that you get what you ordered correctly every time. Very rarely, something slips through and you may be short an item or gotten a bonus item that you didn't order. Please contact Customer Service by email if this occurs and we will work quickly to correct the error.

Policy Exclusions/Exceptions
Pricing: We reserve the right to refuse any order if there is an error in the pricing. If an items price seems "to good to be true," please contact us prior to placing the order.
Restocking Fees: Please note that there will be a 10% restocking fee on all returned bike travel cases, trainers, complete bikes, wheels, car bike racks, and bike trailers.
Opened Products: Please note that returns will be accepted on unopened Electronics (HRMs, GPS units, power meters, bike computers, etc), videos or DVDs only. If it has been opened, it can only be exchanged if the item is defective and only for another of the same product.
Special Orders: We can make special orders for our customers; however, please note that all special orders require payment in full at the time of order and are final sales. If it is an item we do not normally stock, then it is not something we can accept on return. Please make sure that you know exactly what you need if placing a special order. No discounts can be taken on special orders. Please contact Customer Service by email to place a special order.


Returns:
Please see our "Returns" tab above.

Thank you from everyone at CycleClubSports.com